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Samsbeauty.com Complaint - Customer service is NOT 110% as the site claims - Creme of Nature with Argan Oil Strength & Shine Leave-in
Samsbeauty.com Complaint

Samsbeauty.com Complaint

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Customer service is NOT 110% as the site claims - Creme of Nature with Argan Oil Strength & Shine Leave-in


Customer service is NOT 110% but more like a 2% simply because the phone is answered but after that it%u2019s downhill. I checked the status of my order and saw that it was damaged in transit and returned to sender. These were gifts so I immediately called and asked to resend the items. I was told no by Lily as the carrier needs to get the damaged order back to the warehouse 1st. I pleaded that it needs to be sent and she assured me the manager Tanesha will call me that day to resolve. NO CALL RECEIVED. I called the following day. Again Lilly, she said the manager did not and will not call back because she decided it was the carriers fault and claims should deal with it. Down to 60% No problem I said put me through to claims. Not possible according to Lilly as claims (Tammy) is not available Mondays Tuesday and she%u2019s unsure about the following day. Down to 40%. I decided to ask for a refund to avoid any further disappointment. She said ok so I asked for a confirmation. She said that%u2019s not possible! Down to 2%. So no product and they still have my money. Let%u2019s see if a refund comes through as it will be fraud otherwise.

This could have been simply resolved by them resending the items immediately when the carrier notified them that it was damaged in transit and being returned to them. As that is between the sender and the carrier. Whether Sams Beauty poorly packaged the item or the carrier somehow damaged it during transit should be something they resolve together. I%u2019m sure they have insurance for such a issue.


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