Samsbeauty.com Consumer Complaints All Reviews

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Samsbeauty.com Reviews

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  • Customer service is NOT 110% as the site claims



    Customer service is NOT 110% but more like a 2% simply because the phone is answered but after that it%u2019s downhill. I checked the status of my order and saw that it was damaged in transit and returned to sender. These were gifts so I immediately called and asked to resend the items. I was told no by Lily as the carrier needs to get the damaged order back to the warehouse 1st. I pleaded that it needs to be sent and she assured me the manager Tanesha will call me that day to resolve. NO CALL RECEIVED. I called the following day. Again Lilly, she said the manager did not and will not... More...
    (Beauty)
    SheilaF's Picture   SheilaF    0 Comments   Comments
  • 2 weeks no item



    I ordered 2 packs of hair for a wedding. I ordered it from Sam's because they were the only company online that had it in stock. I put a comment stating that if the item was not in stock to give me a full refund , This was week 1! On week 2(the day of the wedding) I still had nothing. I sent emails, tried to call but to no avail. My politeness turned to rage! It took only 3 seconds to take my money. I still have nothing. I feel robbed. I live in IL and it seems all the IL based hair sites(except hair sisters) are fraudulent. At this point I don't want anything but a refund.... More...
    (Beauty)
    ericad's Picture   ericad    0 Comments   Comments
  • SAMSBEAUTY Is A Scam!!!!!



    Samsbeauty.com is a SCAM!!!! I ordered $122 worth of beauty and hair stuff from samsbeauty on the 17th of may, paid through money order and they sent an email with a UPS tracking order but the order was never received. I called, pleaded and emailed everyone from manager to customer (dis)service regarding these lost items, and they couldn't be more unhelpful. They didn't care at all, emails were not responded to, neither we're they willing to help me contact UPS about what happened to the order. It's been over 3 weeks and I still haven't received my order. It's... More...
    (Beauty)
    Biolanuga's Picture   Biolanuga    0 Comments   Comments    MeasuredUp iPhone Application   Mobile app review
  • My order is lost



    WORST BEAUTY SITE EVER!!!!!!! The website is a SCAM!!! I ordered $122 worth of stuff from samsbeauty on the 17th of may, paid through money order and they sent an email with a UPS tracking order but the order was never received. I called, cried, pleaded and emailed everyone at samsbeauty. From jennifer the manager, to their customer (dis)service regarding these lost items, and they couldn't be more unhelpful. They didn't care at all, no customer services, emails were not responded to, neither were they willing to help me contact UPS about what happened to the order. I have had... More...
    (Beauty)
    Biolanuga's Picture   Biolanuga    0 Comments   Comments


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